🔹Returns & Exchanges Policy：
Returns& Exchanges
Thankyou for your purchase! For hygiene and quality control reasons, we only accept returns/exchanges under the following conditions:
✅ Eligible for Return/Exchange:
Major manufacturing defect
Wrong size, color, or item sent
⛔ Not Eligible for Return/Exchange:
Size doesn’t fit (please refer to the size chart before purchase)
Color or texture differs from expectation
Used or washed items
📦 Return Conditions:
Contact us within 3 days of receiving your item
Items must be in brand new condition, tags attached and in good packaging.
✅ For outdoor apparel, jackets, long sleeves, shorts, and shorts,
if you require product exchange, color, or size, please contact customer service within 3 days of receiving the item.
Items must be brand new, with tags still attached and packaging intact.
PS: Buyers are responsible for shipping costs
Return and Exchange Method
Product Appreciation Period - TaiwanExcept for perishable foods with a short shelf life (which are void upon return/order cancellation), custom-made products, current issues of newspapers and magazines, unopened audiovisual products or computer software, game cards, other point-of-sale cards, and unopened personal hygiene products, which are not subject to the 7-day appreciation period under the "Guidelines for Reasonable Exceptions to Telecom Transaction Termination Rights," all products have a 7-day appreciation period from the time they are delivered to you.(This 7-day period includes holidays.)Return NoticeReturned products must be unused and free of non-human damage or malfunction. The 7-day expiration period guaranteed by the Consumer Protection Act is only for you to confirm whether the product meets your needs and does not constitute a trial period. Please keep the original packaging intact; otherwise, returns will not be accepted.Returns will not be accepted in the following circumstances:The product appreciation period exceeds 7 days.The product has been opened and used, or has been damaged by human factors, such as dirt, malfunction, damage, wear, scrapes, scratches, or dirt.The returned product packaging is damaged, incomplete, or lacks all accessories.Malicious or bulk returns.Return ProcessIf you require a return, please contact customer service within three days of receiving the product and provide your name, order number, contact number, product name, reason for return, and photos. After receiving this information, customer service will assist you with the return or exchange process.Customer Service Email: skorafann@gmail.comjinn.fann@black-spruce-clothing.comCustomer Service Hotline: 0912-820331Refund InstructionsCredit card payers: Once the return is confirmed, the refund will be directly credited to the original credit card account.Cash on Delivery users: Once the return is confirmed, the refund fee will be transferred to the bank account you provided.Exchange InstructionsExchanged products must be unused and free of damage or malfunction. Please keep the original packaging intact.Otherwise, exchanges will not be accepted.Exchange ProcessOnce you agree to an exchange with us, please return your original order and place a new one with us.We will only charge or refund the price difference.If there is no price difference, no additional processing is required.
